Our support team is here for you when you need help. Together with you we analyze your problem and look for quick solutions.
Tel: +49 521 520568-777
Fast and sustainable troubleshooting
Modern methods of error analysis help us to understand your problem. Our diagnostic tools don’t even need access to your data, so we can help you quickly in case of need.
Your support request
Please provide us with the following information:
- Detailed error description, with screenshots
- On which system (production, test, integration) does the error occur?
- Does the problem affect all users?
- When did the problem first occur? Please be sure to mention date & time!
- What are the version numbers of the affected software components?
- Is the error reproducible? If so, how?
As a customer, you will find instructions, tips and tricks for your aconso products here.
Cloud Status Page
This tool provides you with real-time information on the system performance and security of the aconso Cloud.
Customer platform that provides all information about the REST API interfaces of the aconso application. This includes, for example, interfaces for creating and editing master data in the personnel file. You will receive access data for this as part of your implementation project or on request from your responsible account manager.